1. General Information
This Privacy Policy describes how Tranee ("we", "us", or "our") collects, uses, processes, and protects the personal data of users who visit our website, install our extensions, or utilize our language learning services.
We are committed to safeguarding your privacy in compliance with applicable data protection regulations, including the European Union's General Data Protection Regulation (GDPR) and local data privacy laws.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at support@tranee.io.vn.
2. Data We Collect
We collect several categories of information to provide and improve our services:
- Account Data: When you create an account, we collect your email address, name, language preferences, and profile credentials.
- Usage and Interaction Data: We collect logs of how you interact with our bilingual subtitle system, video highlights, and reading features.
- Device and Technical Data: IP addresses, browser versions, operating systems, and device settings.
- Cookies and Trackers: We utilize cookies to manage authentication states, save localized preferences, and perform anonymous analytics.
3. Purposes of Processing
Your personal data is processed based on distinct legal grounds:
- Performance of Service: Setting up user profiles, synchronizing learning progress, and delivering context-aware translations.
- Consent: Sending personalized marketing campaigns, newsletters, or setting optional performance-tracking cookies.
- Legitimate Interests: Debugging software bugs, monitoring interface performance, and defending against security exploits.
4. Data Sharing and Transfers
We do not sell, rent, or trade your personal data. We only share information with trusted third-party processors who perform essential operations for us.
For transfers outside the EU/EEA, we strictly employ Standard Contractual Clauses (SCCs) to guarantee equivalent data protection standards.
5. Your Privacy Rights
Under GDPR, you have the right to:
- Access, rectify, or export the personal data we hold about you.
- Request the complete deletion of your account and associated records.
- Object to direct marketing or withdraw prior processing consents at any time.